Careers At Frank Keane Volkswagen
Our Mission is to set the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with an innovative, personalised and premium experience at every stage of the journey to build lasting relationships, commitment and trust for the road ahead.
We are Frank Keane Volkswagen.
Interested candidates should submit their resume and a cover letter detailing their experience and qualifications to careers@frankkeanevolkswagen.ie Please include the title of the role you are applying for in the subject line of the email.
Frank Keane Volkswagen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however we will keep your details on file and contact you should a future vacancy arise that matches your skills and experience. Please note that we do not require agency or 3rd party assistance with any of the vacancies listed.
Experienced Sales Executive, Sandyford
We are seeking an Experienced Car Sales Executive to join our Sales Team in our new Volkswagen Dealership Sandyford. We have recently opened a brand new state of the art Dealership on Furze Road and are in the process of scaling the business to meet the needs of our customers. Reporting to the Head of Sales this is an exciting and challenging role at a time where Volkswagen is bringing many new and ground-breaking models to the Irish market.
The ideal candidate will be able to demonstrate a passion for customer care and distinctly have a natural ability to sell. With a demonstrable track record of success in the motor industry you will avail of a commensurate financial package which will be above all. At Frank Keane Volkswagen we genuinely believe that sales people's time should be spent selling so an excellent support network is in place onsite to manage non-selling tasks such as handovers, F&I, used car valuations and administration.
Key Objectives:
- Be able to confidently demonstrate the Volkswagen Passenger Car products to prospective customers in a friendly, non-pressurised way. An ability to understand new automotive technology and explain these features to customers in simple & practical terms is our goal.
- Use digital tools to receive and follow-up on enquiries and support our paperless deal processing.
- Offer advice to customers based on their needs to assist them on their purchasing journey.
- Ensure all customers receive a premium brand experience in line with Frank Keane values.
- Practice the key steps of the Sales Process.
Main Duties:
- Keeping up to date with the latest product information and filter this to our Sales Team.
- Continued learning through internal and manufacturer training portal courses.
- Utilise the Frank Keane Virtual sales platforms to engage with and follow-up our customers from initial enquiry stage to delivery of their new Volkswagen.
- Meeting monthly sales targets, along with manufacturer objectives in relation to customer satisfaction and other KPIs
- Selling appropriate ancillary products relevant to the vehicle and customer
Critical Skills:
- Enthusiasm for excellent customer service.
- Experienced car sales professional.
- Passion for automotive technology.
- Proven track record in meeting sales targets in a car sales environment
- Excellent communication skills.
- Strong organisational and prioritisation skills.
Additional Requirements:
- A full valid driving licence is essential for this role.
Showroom Host/Receptionist, Liffey Valley
Frank Keane Volkswagen Liffey Valley are now inviting applications for a customer-centric Showroom Host with an immediate start. We are conveniently located in Liffey Valley and have a state-of-the-art showroom with the highest specification fit-out for our staff and customers.
Please note that this is a full-time position with normal working hours of 7.30am - 4.30pm, Monday to Friday.
As a Host, you will have excellent interpersonal skills as you will be responsible for meeting and greeting all customers. You will manage various customers at any one time and ensure each customer has a positive and enjoyable experience.
This role would be ideal for someone with a strong Customer Service background who enjoys giving exceptional experiences consistently.
About the Role
- Ensuring customers looking to speak with a Sales Executive are introduced to one promptly and professionally.
- Offer customers refreshments and make them feel welcome
- Help Aftersales Department customers with their check-in for servicing.
- Deliver excellent customer experience at all times
- Be the first point of contact for any issue or questions
- Help with ad hoc duties and tasks
- Meet and greet customers and introduce yourself as the Host
- Assess when to engage with customers and understand when to leave them to browse
About You
- Previous experience in a customer service environment such as retail, hotel or hospitality front of house.
- Can handle a busy workload and deliver on commitments made
- Understand the customer journey and deliver the best service possible
- Take great care and pride in your work and deliver a customer experience in keeping with Frank Keane Group Values.
- Be confident with customers face-to-face and over the phone
- Work efficiently under pressure
We do not require third-party assistance to fill this position.
Skills: Customer Service, Front of house Customer Facing Customer Journey First Impressions Receptionist welcome
Benefits: Paid Holidays Performance Bonus
Service Advisor, Sandyford
Due to increased demand from our customers Frank Keane Volkswagen are looking to recruit an experienced Service Advisor for an immediate start in our Dealership in Sandyford. Reporting to the Service Manager, this important and demanding role is critical to the smooth running of our Aftersales Department as we strive for a 5-Star Service for our customers along their journey.
As a Service Advisor you will be responsible for providing excellent customer service and managing the servicing and maintenance needs of our customers. You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process.
Key Responsibilities:
- Customer Interaction: Greet and assist customers, understand their service needs and provide recommendations based on the manufacturer's guidelines and the vehicle's condition.
- Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services.
- Service Scheduling: Schedule service appointments and manage loan vehicles, if necessary, to accommodate customer needs and dealership capacity.
- Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges.
- Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle. Share findings with customers and prioritise necessary repairs and maintenance.
- Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required.
- Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs.
- Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards.
- Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues.
- Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally.
- Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders.
- Sales Opportunities: Identify potential upsell opportunities for service packages, extended warranties, and accessories.
Qualifications:
- Previous experience in a Service Advisor role is desirable.
- CDK / Keyloop (Kerridge) experience is advantageous.
- Strong communication and interpersonal skills.
- Proficiency with computer software and service management systems.
- Ability to work in a fast-paced, team-oriented environment.
- Excellent problem-solving and organisational skills.
- Must possess a valid driver's licence
Rewards:
- You can expect a highly competitive salary with a generous bonus structure which offers uncapped earning potential.
- We will provide manufacturer training along with various other in-house training courses to ensure you have all the tools you need to fulfill the requirements of this role.
- At Frank Keane Volkswagen, we offer plenty of career progression with regular performance reviews to ensure you are on the right track and that we are supporting you in every way possible.
Skills:
Excellent customer service Confidence Communication
Benefits:
Manufacturer Training In House Training Ongoing Development Paid Holidays Performance Bonus
Car Valetor, Sandyford
Frank Keane Volkswagen located in Sandyford Dublin 18, we are Ireland's largest Volkswagen retailers with a retail workshop that has been equipped and developed to the very latest Volkswagen standards. As a result of strong demand from Volkswagen customers we are now seeking a number of Car Valetors / Detailers to join our team.
We offer an excellent package along with professional training and very flexible working shifts. We don't want somebody to be our employee, we want you to be part of our award winning team and build your career with Frank Keane Volkswagen.
Key Responsibilities:
- Be responsible for the cleaning of customer and stock cars to a high standard.
- Ensuring the highest Dealership Standards are adhered to.
- Inspect vehicles with colleagues prior to customer handover.
- Assist in maintaining the Dealership and ensuring it is clean and tidy.
- Maintain safe working practices and standards of the Dealership.
Experience:
Experience in valeting / detailing an advantage
Applicant must have a Full Clean Drivers Licence.
Skills: Valet, Automotive, Detailer, car cleaner, Reliable, cleaning