Job Summary:

The Workshop Controller is responsible for overseeing the efficient workflow of the workshop, ensuring the timely and effective completion of all repairs and services. You will coordinate technicians, manage workload distribution, and maintain the highest standards of customer service in line with Frank Keane Volkswagen's brand values.

Key Responsibilities:

Workforce Management:

• Allocate work to technicians based on skills and experience, ensuring an even distribution of tasks and timely completion
• Monitor technician productivity and efficiency, ensuring repair standards are met
• Provide guidance and support to the workshop team, fostering a collaborative and high-performance environment
  

Workshop Operations:

• Ensure the workshop operates in accordance with Volkswagen's health and safety standards
• Monitor and manage the workflow, ensuring optimal use of resources and minimal downtime
• Coordinate repairs, services, and diagnostics, ensuring that work is completed within agreed timeframes

Customer Service:

• Liaise with the Service Advisors to ensure customers are kept informed about the progress of their vehicle
• Assist with resolving technical and service-related customer queries in a professional and timely manner
• Ensure that quality control processes are followed for all vehicles serviced or repaired
  

Technical Expertise:

• Provide technical support to technicians on complex repair issues
• Ensure that diagnostic equipment is used effectively and kept in good condition
• Stay up-to-date with the latest Volkswagen technical bulletins, service manuals, and industry trends
  

Administration & Reporting:

• Maintain accurate records of repairs, diagnostics, and parts used
• Ensure all job cards and associated paperwork are completed in a timely and accurate manner
• Report on workshop performance metrics such as technician efficiency, productivity, and job completed on times

Inventory & Parts Management:

• Collaborate with the parts department to ensure timely availability of parts
• Monitor stock levels and place orders as needed for workshop supplies

Required Skills & Experience:

• Previous experience as a Workshop Controller, ideally within a Volkswagen dealership or a similar automotive environment
• Strong technical knowledge of vehicle repairs, diagnostics, warranty processes and maintenance, preferably with Volkswagen vehicles
• Excellent leadership and team management skills
• Strong communication skills, with the ability to liaise effectively with customers, technicians, and service advisors.
• Ability to work under pressure and meet tight deadlines
• Proficiency in workshop management systems and relevant diagnostic tools
  
  

Qualifications:

• Qualified Technician
• Volkswagen certification or knowledge of Volkswagen systems would be an advantage

Additional Requirements:

• A valid driving license
• Flexibility to work some weekends or additional hours during peak times

Why Join Us?

• Competitive salary with performance-based bonuses
• Opportunities for continuous professional development and training with Volkswagen
• A friendly and supportive working environment with a focus on career progression

Frank Keane Volkswagen are currently looking for ambitious and career orientated individuals to work in our state of the art Volkswagen dealership. Future-proof  yourself in the motor trade as the role we are advertising is for ideally someone looking to progress their career through training and development in a fast paced modern dealership. We are actively looking to fast track our technicians through training and High Voltage training to provide our customers with a standard of work 2nd to none. 

The Role

The ideal candidates will be based in our  Liffey Valley dealership, experienced in all aspects of vehicle servicing and diagnostics and be capable of producing high quality work in a busy environment.  Responsibilities include

• Performing work as outlined on the job card with efficiency and accuracy, in accordance with dealership and Volkswagen standards.
• Communicating with parts department to obtain needed parts, inform workshop manager if vehicle is awaiting parts and pursue special order of parts if necessary.
• Diagnosing cause of any malfunction and perform repair after confirming authorization by customer.
• Saving and tagging any and all parts if the job is under warranty or if requested by customer.
• Examining the vehicle and performing vehicle health checks to determine if additional safety or service work is required.
• Notifying service advisors immediately if additional work is needed, if work outlined is not needed, or if repairs can not be completed within the time promised.
• Road-testing vehicles to spot check work performed.
• Keeping abreast of Volkswagen technical bulletins and attend factory sponsored training classes.
• Maintaining a clean and neat workspace and adhering to all company policies, procedures and safety standards

Requirements

• Qualified technician, ideally working with a Volkswagen Group brand, however not completely necessary.
• Ability to clearly complete job card write ups with a thorough understanding of the requirements of factory standards for warranty write-ups.
• Good communication skills and the ability to identify and explain additional work required to service advisors or customers as required.
• Previous experience on engine/transmission repairs/rebuild/replacement would be an advantage.
• Full valid Drivers licence is required for this role.

Skills: Vehicle Repairs Diagnosis Engine & Transmission Motor vehicle

Benefits: Manufacturer Training Development Opportunities Performance Bonus

Due to increased demand from our customers Frank Keane Volkswagen are looking to recruit an experienced Service Advisor for an immediate start in our Dealership in Sandyford. Reporting to the Service Manager, this important and demanding role is critical to the smooth running of our Aftersales Department as we strive for a 5-Star Service for our customers along their journey. 

Job Summary

As a Service Advisor you will be responsible for providing excellent customer service and managing the servicing and maintenance needs of our customers. You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process.

Key Responsibilities:

• Customer Interaction: Greet and assist customers, understand their service needs and provide recommendations based on the manufacturer's guidelines and the vehicle's condition.
• Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services.
• Service Scheduling: Schedule service appointments and manage loan vehicles, if necessary, to accommodate customer needs and dealership capacity.
• Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges.
• Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle. Share findings with customers and prioritise necessary repairs and maintenance.
• Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required.
• Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs.
• Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards.
• Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues.
• Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally.
• Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders.
• Sales Opportunities: Identify potential upsell opportunities for service packages, extended warranties, and accessories.

Qualifications

• Previous experience in a Service Advisor role is desirable.
• CDK / Keyloop (Kerridge) experience is advantageous.
• Strong communication and interpersonal skills.
• Proficiency with computer software and service management systems.
• Ability to work in a fast-paced, team-oriented environment.
• Excellent problem-solving and organisational skills.
• Must possess a valid driver's licence

Rewards

• You can expect a highly competitive salary with a generous bonus structure which offers uncapped earning potential.
• We will provide manufacturer training along with various other in-house training courses to ensure you have all the tools you need to fulfill the requirements of this role.
• At Frank Keane Volkswagen, we offer plenty of career progression with regular performance reviews to ensure you are on the right track and that we are supporting you in every way possible.

Skills
Excellent customer service, Confidence, Communication

Benefits:
Manufacturer Training In-House Training, Ongoing Development, Paid Holidays, Performance Bonus

We are seeking an Experienced Car Sales Executive to join our Sales Team in our new Volkswagen dealership Sandyford. We have recently opened a brand new state of the art Dealership on Furze Road and are in the process of scaling the business to meet the needs of our customers. Reporting to the Head of Sales this is an exciting and challenging role at a time where Volkswagen is bringing many new and ground-breaking models to the Irish market. 

The ideal candidate will be able to demonstrate a passion for customer care and distinctly have a natural ability to sell. With a demonstrable track record of success in the motor industry you will avail of a commensurate financial package which will be above all. At Frank Keane Volkswagen we genuinely believe that sales people's time should be spent selling so an excellent support network is in place onsite to manage non-selling tasks such as handovers, F&I, used car valuations and administration. 

Key Objectives

• Be able to confidently demonstrate the Volkswagen Passenger Car products to prospective customers in a friendly, non-pressurised way. An ability to understand new automotive technology and explain these features to customers in simple & practical terms is our goal.
• Use digital tools to receive and follow-up on enquiries and support our paperless deal processing.
• Offer advice to customers based on their needs to assist them on their purchasing journey.
• Ensure all customers receive a premium brand experience in line with Frank Keane values.
• Practice the key steps of the Sales Process.

Main Duties

• Keeping up to date with the latest product information and filter this to our Sales Team.
• Continued learning through internal and manufacturer training portal courses.
• Utilise the Frank Keane Virtual sales platforms to engage with and follow-up our customers from initial enquiry stage to delivery of their new Volkswagen.
• Meeting monthly sales targets, along with manufacturer objectives in relation to customer satisfaction and other KPIs
• Selling appropriate ancillary products relevant to the vehicle and customer

 Critical Skills

• Enthusiasm for excellent customer service.
• Experienced car sales professional.
• Passion for automotive technology.
• Proven track record in meeting sales targets in a car sales environment
• Excellent communication skills.
• Strong organisational and prioritisation skills.

Additional Requirements:

• A full valid driving licence is essential for this role

Skills: Sales Professional, High-achiever, Sales, Customer Focus, Teamwork, Sales Negotiation

Benefits:
Uncapped Commission, Company Car, High volume business, Manufacturer training.

Frank Keane Volkswagen located in Sandyford, Dublin. We are Ireland's largest Volkswagen retailers with a retail workshop and valet bays that have been equipped and developed to the very latest Volkswagen standards.  As a result of strong demand from Volkswagen customers we are now seeking a number of Car Valetors / Detailers to join our team.

We offer an excellent package along with professional training and very flexible working shifts. We don't want somebody to be our employee, we want you to be part of our award winning team and build your career with Frank Keane Volkswagen. 

Key Responsibilities:

• Be responsible for the cleaning of customer and stock cars to a high standard.
• Ensuring the highest Dealership Standards are adhered to.
• Inspect vehicles with colleagues prior to customer handover.
• Assist in maintaining the Dealership and ensuring it is clean and tidy.
• Maintain safe working practices and standards of the Dealership.

Experience:

Experience in valeting / detailing an advantage  

Applicant must have a Full Clean Drivers License.

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