Our mission is to set the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with an innovative, personalised and premium experience at every stage of the their journey to build lasting relationships, commitment and trust for the road ahead. We are Frank Keane Volkswagen.

Frank Keane Volkswagen are currently looking for ambitious and career orientated individuals to work in our state of the art Volkswagen dealership. Future-proof  yourself in the motor trade as the role we are advertising is for ideally someone looking to progress their career through training and development in a fast paced modern dealership. We are actively looking to fast track our technicians through training and High Voltage training to provide our customers with a standard of work 2nd to none. 

The Role

The ideal candidates will be based in our Sandyford Dealership, based in Furze Road  experienced in all aspects of vehicle servicing and diagnostics and be capable of producing high quality work in a busy environment.  Responsibilities include

• Performing work as outlined on the job card with efficiency and accuracy, in accordance with dealership and Volkswagen standards.
• Communicating with parts department to obtain needed parts, inform workshop manager if vehicle is awaiting parts and pursue special order of parts if necessary.
• Diagnosing cause of any malfunction and perform repair after confirming authorization by customer.
• Saving and tagging any and all parts if the job is under warranty or if requested by customer.
• Examining the vehicle and performing vehicle health checks to determine if additional safety or service work is required.
• Notifying service advisors immediately if additional work is needed, if work outlined is not needed, or if repairs can not be completed within the time promised.
• Road-testing vehicles to spot check work performed.
• Keeping abreast of Volkswagen technical bulletins and attend factory sponsored training classes.
• Maintaining a clean and neat workspace and adhering to all company policies, procedures and safety standards

Requirements

• Qualified technician, ideally working with a Volkswagen Group brand, however not completely necessary.
• Ability to clearly complete job card write ups with a thorough understanding of the requirements of factory standards for warranty write-ups.
• Good communication skills and the ability to identify and explain additional work required to service advisors or customers as required.
• Previous experience on engine/transmission repairs/rebuild/replacement would be an advantage.

Rewards

A higher than standard salary & bonus package, tool allowance and workwear provided  combined with a 100% commitment to training and career development in a financially secure and expanding dealership group.

Application

To apply, please send your CV and a covering note to careers@frankkeanevolkswagen.ie

Please note that we do not require agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interview will be contacted.

Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however we will keep your details on file and contact you should a future vacancy arise that matches your skills and experience.

Skills:
Vehicle Repairs Diagnosis Engine & Transmission Motor vehicle

Benefits:
Manufacturer Training Development Opportunities Performance Bonus

Frank Keane Volkswagen is a leading dealership specialising in Volkswagen Passenger and Commercial Vehicles. We take pride in providing exceptional customer service and maintaining high standards in every aspect of our operations. As part of our commitment to excellence, we are seeking a dynamic and experienced Service Manager to join our team.

Position Overview: As the Service Manager, you will play a pivotal role in ensuring the smooth operation of our service department and delivering an exceptional after-sales experience to our customers. You will be responsible for overseeing all aspects of the after-sales process, including service operations, customer satisfaction, and team management.

Key Responsibilities:

• Supervise and coordinate service operations to ensure efficient workflow and timely completion of customer vehicles.
• Schedule loading, allocate resources, and manage service advisors and technicians to maximise productivity and minimise turnaround times.
• Monitor service quality and ensure adherence to manufacturer standards and dealership policies..

Service Operations Management:

• Champion a customer-centric approach and strive to exceed customer expectations at every touchpoint.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Monitor customer feedback and implement initiatives to enhance service quality and satisfaction levels.

Customer Satisfaction:

• Recruit, train, and develop a high-performing team of service advisors, technicians, and support staff.
• Provide coaching, guidance, and performance feedback to team members to foster growth and excellence.
• Foster a positive and collaborative work environment that promotes teamwork, accountability, and continuous improvement.

Team Management:

• Develop and execute strategies to drive revenue growth and profitability in the after-sales department.
• Monitor key performance indicators such as service revenue, gross margin, Work in Progress, Warranty claims, and take corrective actions as needed.
• Prepare and manage budgets, forecasts, and financial reports in collaboration with dealership management.
  

Financial Performance:

• Develop and execute strategies to drive revenue growth and profitability in the after-sales department.
• Monitor key performance indicators such as service revenue, gross margin, Work in Progress, Warranty claims, and take corrective actions as needed.
• Prepare and manage budgets, forecasts, and financial reports in collaboration with dealership management.

Qualifications:

• Bachelor's degree in Business Administration, Automotive Management, or a related field is preferred, however not essential.
• Proven experience in automotive after-sales management, dealing with a high volume brand is essential, preferably in a dealership environment,
• Strong understanding of automotive service operations, including technical knowledge of vehicle systems and maintenance procedures.
• Excellent leadership and interpersonal skills with the ability to inspire and motivate a diverse team.
• Exceptional customer service skills with a track record of building long-term customer relationships.
• Proficiency in dealership management software (Keyloop preferrable).
• Strong analytical and problem-solving abilities with a focus on driving results and continuous improvement.

Benefits: This position will pay a highly attractive basic salary and a commensurate bonus scheme for the right candidate. A company car, phone and laptop will also be provided.

Application Process: To apply for the Service Manager position at Frank Keane Volkswagen, please submit your resume and a cover letter outlining your qualifications and relevant experience to careers@frankkeanevolkswagen.ie We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Skills:
Automotive, Customer Service, Management, Technical Mechanical Process Management

As an experienced Service Advisor you will be responsible for providing excellent customer service and managing the service and maintenance needs of our customers. You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process.

Key Responsibilities:

• Customer Interaction: Greet and assist customers, understand their service needs, and provide recommendations based on the manufacturer's guidelines and the vehicle's condition.
• Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services.
• Service Scheduling: Schedule service appointments and manage loan vehicles, if necessary, to accommodate customer needs and dealership capacity.
• Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labor, and potential additional charges.
• Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle. Share findings with customers and prioritize necessary repairs and maintenance.
• Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required.
• Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs.
• Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards.
• Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues.
• Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally.

Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders.

Sales Opportunities: Identify potential upsell opportunities for service packages, extended warranties, and accessories.

Qualifications:

• Previous experience in a Service Advisor role essential.
• Strong communication and interpersonal skills.
• Proficiency with computer software and service management systems.
• Ability to work in a fast-paced, team-oriented environment.
• Excellent problem-solving and organisational skills.
• Must possess a valid driver's licence

Rewards:

• You can expect a highly competitive salary with a generous bonus structure which offers uncapped earning potential.
• We will provide manufacturer training along with various other in-house training courses to ensure you have all the tools you need to fulfill the requirements of this role.
• At Frank Keane Volkswagen, we offer plenty of career progression with regular performance reviews to ensure you are on the right track and that we are supporting you in every way possible.

Skills:
Excellent customer service Confidence Communication

Benefits:
Manufacturer Training In House Training Ongoing Development Paid Holidays Performance Bonus

As a Volkswagen Diagnostic Technician, you will be responsible for diagnosing and repairing mechanical and electronic issues in Volkswagen vehicles. You will utilise your technical expertise, diagnostic tools, and knowledge of Volkswagen systems to identify and resolve problems, ensuring the optimal performance and safety of the vehicles.

Key Responsibilities:

• Conduct thorough diagnostic procedures using specialised tools and equipment to identify mechanical, electrical, and electronic issues in Volkswagen vehicles.
• Perform repairs and maintenance tasks on engines, transmissions, brakes, suspension systems, and other components.
• Utilize diagnostic software and interpret error codes to pinpoint and resolve complex issues.
• Stay updated on the latest Volkswagen technologies, systems, and diagnostic procedures through ongoing training and professional development.
• Understand and follow Volkswagen repair manuals, technical bulletins, and specifications.
• Ensure all repairs meet Frank Keane & Volkswagen's quality standards and specifications.
• Conduct quality control inspections to verify the effectiveness of repairs and identify any potential issues.
• Communicate effectively with customers to gather information about vehicle issues and explain recommended repairs when necessary.
• Provide clear and detailed explanations of diagnostic findings and repair options.
• Maintain accurate records of diagnostic findings, repairs performed, and parts used.
• Complete service reports and documentation in a timely and organised manner.
• Collaborate with other technicians and service department staff to ensure efficient workflow and timely completion of repairs.
• Work closely with service advisors to communicate repair timelines and any additional recommended services.

Requirements:

• Volkswagen Diagnostic Qualification is a minimum requirement for this role.
• Proven experience as an automotive technician, with a focus on Volkswagen vehicles.
• Experience using diagnostic tools and software specific to Volkswagen.
• Strong diagnostic and problem-solving skills.
• Proficient in using various automotive repair tools and equipment.
• Excellent attention to detail and precision in work.
• Good communication skills, both verbal and written.
• Ability to explain technical concepts to customers with varying levels of automotive knowledge.

This role will offer the right candidate an excellent salary with an uncapped performance based incentive plan. We will provide ongoing training and development opportunities to ensure you remain at the top of your league.