Careers At Frank Keane Volkswagen
Our Mission is to set the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with an innovative, personalised and premium experience
at every stage of the journey to build lasting relationships, commitment and trust for the road ahead.
We are Frank Keane Volkswagen.
Interested candidates should submit their resume and a cover letter detailing their experience and qualifications to careers@frankkeanevolkswagen.ie
Please include the title of the role you are applying for in the subject line of the email.
Frank Keane Volkswagen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application,
however we will keep your details on file and contact you should a future vacancy arise that matches your skills and experience.
Please note that we do not require agency or 3rd party assistance with any of the vacancies listed.
Business Manager, Sandyford
We are currently recruiting for the role of Business Manager in Frank Keane Volkswagen Sandyford. We operate an extremely fast paced and dynamic business where customer satisfaction is our number one priority. Hence the candidate must be able to demonstrate a customer orientated focus and approach to the role while maximising all opportunities for the retail centre.
The ideal candidate will have a minimum of 2 years Business Manager experience working in a franchised dealership and must meet criteria as set out in the Central Bank of Ireland minimum competencies code (2011).
Reporting directly to the General Manager, your key responsibilities will be:
- To ensure sales and profit targets are met by working closely with sales executives.
- To report on F&I performance through the development and preparation of F&I KPIs on a daily/weekly/monthly basis.
- To develop and maintain the necessary skills to fulfil the business management role in a highly professional and effective manner.
- To ensure that all finance administration procedures are completed in a timely and accurate manner.
- To work enthusiastically and ensuring that customers and prospects are treated with courtesy and respect.
- To share market intelligence and information about developments in the F&I sector with the Sales Department.
- To keep up to date with regard to alternative finance providers and insurance products to ensure that Frank Keane Volkswagen's rates are both competitive and attractive to customers.
- To ensure that sales staff are fully conversant with all finance and insurance products available, in order to help close sales or enhance opportunities.
- To train, mentor and coach sales executives to fully understand the features and benefits of the finance products.
- To look to renew, revisit and re-market to previous and existing customers, finance and insurance products when appropriate.
- To work with sales staff to increase vehicle sales through active prospecting.
- To control the deposit process and ensure all incoming monies from customers are accounted for prior to the release of all vehicles including management of all debt in a timely manner.
- To ensure all finance related documents are correct and in full prior to the release of vehicles.
- Ensure the compliance of Frank Keane Volkswagen with all regulatory requirements in respect of finance products.
- Be comfortable with providing cover for our Group branches when required.
Key Competencies:
- Must be able to work on own initiative
- Driven and ambitious in meeting targets on a monthly basis
- Strong communication skills – with customers and internally
- Analytical ability - Gather and record verbal and numerical data in a comprehensive and effective manner.
- Needs to be computer literate, ideally have experience using Kerridge/Drive/Keyloop.
- Minimum 2 years’ experience within a main dealer & CPD qualified
This is an exciting position in a company that offers great career prospects, an extremely attractive high earnings OTE along with a fully expensed company car. If you feel you have the skillset and experience for this position please apply directly through
Skills:
Finance Management Reporting Sales Motor Retail
Benefits:
Company Car & Fuel Mobile Phone
Contact Centre Advisor, Sandyford
ue to continued expansion we are looking for a professional and productive Contact Centre Advisor to work within our existing customer service team based in Sandyford. We are looking for an individual that has experience in optimising the customer experience through inbound and outbound calls within a busy contact centre environment.
We are looking for a self-starter, who is performance driven and customer focused. The successful candidate will have strong customer service and communication skills and an ability to balance high call volumes and customer service excellence.
The role will be based within the Contact Centre reporting to the Contact Centre Manager. As a key point of contact within the business for the customer this is an excellent opportunity to play a vital role in a successful and expanding environment.
Duties and Responsibilities:
- Assist with inbound and outbound call activity with our existing customers
- To help deliver customer satisfaction scores in line with Volkswagen and Frank Keane Group standards.
- To identify opportunities to improve the customer experience through an evidence based approach to blockage identification.
- Promote the sale of appropriate services, parts, and accessories by understanding the vehicle and associated service requirements.
Requirements:
- 1 year of telesales/customer service experience, ideally in a contact centre environment (not industry specific).
- Excellent customer service skills, professional appearance and work ethic.
- Ability to upsell from a core product base.
- Strong oral and written communication skills.
Rewards:
Competitive salary & bonus structure combined with a commitment to training and career development.
Skills:
Answering Calls Reception Management Bookings Administration Answer incoming calls Excellent customer service
Benefits:
Parking, Performance Bonus, Paid Holidays
Qualified Motor Technicians, Sandyford & Liffey Valley
Frank Keane Volkswagen are currently looking for ambitious and career orientated individuals to work in our state of the art Volkswagen dealership. Future-proof yourself in the motor trade as the role we are advertising is for ideally someone looking to progress their career through training and development in a fast paced modern dealership. We are actively looking to fast track our technicians through training and High Voltage training to provide our customers with a standard of work 2nd to none.
The Role
The ideal candidates will be based in our Liffey Valley dealership, experienced in all aspects of vehicle servicing and diagnostics and be capable of producing high quality work in a busy environment. Responsibilities include
- Performing work as outlined on the job card with efficiency and accuracy, in accordance with dealership and Volkswagen standards.
- Communicating with parts department to obtain needed parts, inform workshop manager if vehicle is awaiting parts and pursue special order of parts if necessary.
- Diagnosing cause of any malfunction and perform repair after confirming authorization by customer.
- Saving and tagging any and all parts if the job is under warranty or if requested by customer.
- Examining the vehicle and performing vehicle health checks to determine if additional safety or service work is required.
- Notifying service advisors immediately if additional work is needed, if work outlined is not needed, or if repairs can not be completed within the time promised.
- Road-testing vehicles to spot check work performed.
- Keeping abreast of Volkswagen technical bulletins and attend factory sponsored training classes.
- Maintaining a clean and neat workspace and adhering to all company policies, procedures and safety standards
Requirements
- Qualified technician, ideally working with a Volkswagen Group brand, however not completely necessary.
- Ability to clearly complete job card write ups with a thorough understanding of the requirements of factory standards for warranty write-ups.
- Good communication skills and the ability to identify and explain additional work required to service advisors or customers as required.
- Previous experience on engine/transmission repairs/rebuild/replacement would be an advantage.
- Full valid Drivers licence is required for this role.
Skills: Vehicle Repairs Diagnosis Engine & Transmission Motor vehicle
Benefits: Manufacturer Training Development Opportunities Performance Bonus