Our Mission is to set the standard for excellence in the automotive retail industry. We are driven to enable our people to provide customers with an innovative, personalised and premium experience 

at every stage of the journey to build lasting relationships, commitment and trust for the road ahead. 

We are Frank Keane Volkswagen.

Interested candidates should submit their resume and a cover letter detailing their experience and qualifications to careers@frankkeanevolkswagen.ie

Please include the title of the role you are applying for in the subject line of the email. 

Frank Keane Volkswagen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Unfortunately we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, 

however we will keep your details on file and contact you should a future vacancy arise that matches your skills and experience. 

Please note that we do not require agency or 3rd party assistance with any of the vacancies listed. 

We are seeking a meticulous and dedicated Accounts Assistant to join our team. As an Accounts Assistant, you will play a crucial role in maintaining accurate financial records, supporting the finance team, and ensuring compliance with company policies and procedures. This position offers an excellent opportunity for someone with a keen eye for detail and a passion for accounting to develop their skills within the automotive industry.

Responsibilities:

1. Assist in maintaining accurate financial records, including accounts payable, accounts receivable, and general ledger entries.
2. Process invoices, expense reports, and other financial documents in a timely and accurate manner.
3. Reconcile bank statements and credit card transactions to ensure accuracy and completeness.
4. Collaborate with other departments to resolve financial discrepancies and ensure proper documentation and authorisation of transactions.
5. Provide administrative support to the finance team.
6. Maintain confidentiality of financial information and adhere to all company policies and procedures.
7. Reconciling & allocation of direct debits and incoming payments through the bank
8. Posting daily bank card transactions
9. Circulate weekly working capital schedules
10. Support the accounts payable / receivable functions
11. Ad hoc duties as required by the business

Requirements:

1. Bachelor's degree in Accounting, Finance, or related field preferred, however not essential.
2. Previous experience in accounting or finance role preferred.
3. Proficiency in Microsoft Office Suite, particularly Excel and Word.
4. Familiarity with accounting software systems.
5. Strong analytical and problem-solving skills.
6. Excellent attention to detail and accuracy.
7. Ability to work effectively in a fast-paced environment and meet deadlines.
8. Strong communication and interpersonal skills.
9. Ability to maintain confidentiality of sensitive information.
10. A passion for the automotive industry and willingness to learn.

Joining our team at Frank Keane Volkswagen as an Accounts Assistant offers the opportunity to develop your accounting skills in a dynamic and supportive   environment within the automotive industry. If you are a detail-oriented individual with a passion for numbers and a desire to grow your career, we encourage you to apply.

As a Frank Keane Sales Administrator you will provide exceptional administrative support to our sales team by assisting with invoicing and taxing vehicles, file auditing, new car ordering, trade transfers and other ad-hoc duties. In this role, you will work closely with the Sales and Accounts departments and many members of the management team.

Reporting to the General Manager and Administration Coordinator. 

Key responsibilities and experience:

• Previous experience in an administrative role with proficient IT skills is required.
• Automotive administration experience is advantageous.
• An individual who is committed to providing excellent customer service and thrive in a busy, high pressurised environment.
• Extremely proactive, organised, confident, have great attention to detail and be willing to go that extra mile.
• Champion the use of our paperless sales process.
• Completing all administration paperwork for vehicle sales and purchases.
• Maintaining and updating our stock and customer databases.
• Registering sold vehicles to regulated standards and managing VRT needs.
• Providing statistical and department related information to the management team and manufacturer.
• Liaising with the sales team regularly to ensure the department runs smoothly.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer led training and product bulletins.
• Maintaining good housekeeping standards and orderly administration of your work.
• Liaising with Auditors to meet their requirements.
• Operating as part of a Team, taking instruction along with independent strength.

Requirements: 

• Third level qualification or relevant experience.
• Excellent communication skills.
• Strong interpersonal skills.
• Key administration skills and attention to detail.
• IT and systems savvy.
• Personable, approachable and impartial.

As a Service Advisor you will be responsible for providing excellent customer service and managing the servicing and maintenance needs of our customers. You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process.

Key Responsibilities:

• Customer Interaction: Greet and assist customers, understand their service needs and provide recommendations based on the manufacturer's guidelines and the vehicle's condition.
• Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services.
• Service Scheduling: Schedule service appointments and manage loan vehicles, if necessary, to accommodate customer needs and dealership capacity.
• Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges.
• Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle. Share findings with customers and prioritise necessary repairs and maintenance.
• Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required.
• Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs.
• Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards.
• Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues.
• Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally.
• Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders.
• Sales Opportunities: Identify potential upsell opportunities for service packages, extended warranties, and accessories.
  

Qualifications:

• Previous experience in a Service Advisor role is desirable.
• CDK / Keyloop (Kerridge) experience is advantageous.
• Strong communication and interpersonal skills.
• Proficiency with computer software and service management systems.
• Ability to work in a fast-paced, team-oriented environment.
• Excellent problem-solving and organisational skills.
• Must possess a valid driver's licence

Rewards:

• You can expect a highly competitive salary with a generous bonus structure which offers uncapped earning potential.
• We will provide manufacturer training along with various other in-house training courses to ensure you have all the tools you need to fulfill the requirements of this role.
• At Frank Keane Volkswagen, we offer plenty of career progression with regular performance reviews to ensure you are on the right track and that we are supporting you in every way possible.

Skills: Excellent customer service, Confidence, Communication

Benefits: Manufacturer Training, In-House Training, On-going Development, Paid Holidays, Performance Bonus

Frank Keane Volkswagen Sandyford are now inviting applications for a customer-centric Showroom Host with an immediate start. We are conveniently located in Sandyford Business Park and have a state-of-the-art showroom with the highest specification fit-out for our staff and customers.

As a Host, you will have excellent interpersonal skills as you will be responsible for meeting and greeting all customers. You will manage various customers at any one time and ensure each customer has a positive and enjoyable experience.

This role would be ideal for someone with a strong Customer Service background who enjoys giving exceptional experiences on a consistent basis.

About the Role

• Ensuring customers looking to speak with a Sales Executive are introduced to one promptly and professionally.
• Offer customers refreshments and make them feel welcome
• Help Aftersales Department customers with their check-in for servicing.
• Deliver excellent customer experience at all times
• Be the first point of contact for any issue or questions
• Help with ad hoc duties and tasks
• Meet and greet customers and introduce yourself as the Host
• Assess when to engage with customers and understand when to leave them to browse

About You

• Previous experience in a customer service environment such as retail, hotel or hospitality front of house.
• Can handle a busy workload and deliver on commitments made
• Understand the customer journey and deliver the best service possible
• Take great care and pride in your work and deliver a customer experience in keeping with Frank Keane Group Values.
• Be confident with customers face-to-face and over the phone
• Work efficiently under pressure